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   ► MB LobbyCorel Paradox / ObjectPAL Coding BoardParadox Setup, Vista, etc. Topic   Print This     

Problems with inexpensive desktop printer drivers

Problems with inexpensive desktop printer drivers in Paradox Setup, Vista, etc. topic (part of our Corel Paradox / ObjectPAL Coding group).

Quick Search: Problems   inexpensive   desktop   printer   drivers   Problems inexpensive   Problems inexpensive desktop   printer drivers  
Sam.S
North Hartland, VT USA

For a long time, I have seen that many inexpensive 'desktop' printer drivers don't seem to be compatible with paradox.

The way it manifests is if an offending driver is the Windows Default Printer, Paradox cannot print to or switch away from the default printer through Printer Setup or through code.

At the moment I am dealing with an HP 8610 (it's a three in one fax/printer/scanner).

I don't seem to have problems with 'workgroup' printers like an HP3500N.

For a long time, I have used work arounds like using a known good base driver (HPIIp) that would drive many HP printers and some other manufacturers.

I have also used various PDF drivers to create a PDF, grab the PDF and open it for the user with Acrobat Reader and then the user can print to the 'desktop' driver from Acroreader.

I have run into this with dozens of printers, mostly less expensive printers, so I am assuming there is a compatibility issue that is better managed in printers that got more effort put into the drivers.

Does anybody else have experience with this? How have you dealt with it?

Any real solutions out there?

Thanks

You want coffee?  I could write a paradox app for that...

 Posted 20 months ago (Thread Starter)
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Post ID #16872, 4 replies
Thread Started 10/23/2017 9:20:52 AM
View Counter=932
Last Reply Posted 10/24/2017 10:49:15 AM)
Location=North Hartland, VT USA 
Joined=9 years ago   MB Posts=40  
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Steven.G
Myrtle Beach, SC USA

personally, I haven't seen this as a "widespread" problem, but have indeed seen mention of it before

"print to pdf" and/or other similar "print to file" options have always been the easy work-around, even back in the PdoxDOS days.. of course, once you have you app set up to use a "print to file" option, you'll never know that direct-print was a problem, with any given printer

Steven Green
Senior Software Engineer
Paradox Support Specialist DOS/WIN

Prestwood IT Solutions
8421 Auburn Blvd, Suite 256, Citrus Heights, CA 95610
Office: 916-726-5675 | Fax: 916-726-5676 | http://www.prestwood.com
 Posted 20 months ago
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Post ID #16873 (Level 2) and Parent is 16872
Reply Posted 10/23/2017 9:40:24 AM
Location=Myrtle Beach, SC USA 
Joined=33 months ago   MB Posts=287  
rum
Frankfort, KY USA

Hi Sam,

I have had similar issues and I am dealing with an especially bothersome issue now in Windows 10 with Paradox 11.    I would love to compare notes with you.   Below (for what its worth) I have attached the response I received from Corel on 10/17/17. FYI,I have had some success with these steps, even though I made it clear multiple times that my issue is with paradox and the message is references word perfect.

BEGIN COREL MESSAGE

Troubleshooting the WordPerfect Print subsystem might be required if you are having issues launching WordPerfect, issues with WordPerfect printing too slow or not printing at all. This article is a guide to troubleshoot the WordPerfect Print subsystem. ","
It is recommended that you test WordPerfect after each section of this article.

Clear the print queue

In many cases, a jammed print queue will prevent WordPerfect from opening or will cause the application to stall while attempting to print.  Before doing anything else, verify that the print queue is clear.  To do this, follow the instructions below:

  1. Browse to your Control Panel and select Printers (or Printers & Faxes)
  2. Open the printer you are trying to print to. If there appear to be any jobs stuck here, click on the Printer menu and select Cancel All Documents. Perform the same step for each printer installed on your system.
  3. Open WordPerfect and try printing again.  

 

Remove any offline printers

When trying to initialize its print engine, WordPerfect will retrieve page definitions from all of your printers to evaluate if your printer can print the document being processed. If there are any printers that are listed as Offline or Unable to Connect, than WordPerfect might experience a delay while initializing the print engine.

  1. Browse to your Control Panel and select Printers (or Printers and Faxes)
  2. Right-Click on any printer listed as Offline or Unable to Connect
  3. Select Delete
  4. Repeat this procedure for all printers listed as Offline or Unable to Connect

 

Restore WordPerfect stored printer information:

WordPerfect stores some printer specific information.  WordPerfect may not print as expected if this information is not synchronized with the printer.  To restore this information, the WordPerfect print engine must be restored to it's factory defaults.
This section involves modifying the Windows Registry. It is recommended that you back up your registry before proceeding with this step.   for important information about the Windows Registry.
Windows Vista and Windows 7

  1. Click on Start all programs, accessories and click on Run. Type Regedit in the Open box and click on OK.
  2. Scroll up to the top of your screen until you see ‘My Computer’
  3. Browse to HKEY_CURRENT_USER\\SOFTWARE\\Corel
  4. Right click on the folder ‘PrintEngine’ and go down and left click on ‘Rename’. Change the name to PrintEngineOld
  5. Browse to HKEY_CURRENT_USER\\SOFTWARE\\Corel\\WordPerfect\\16,15,14.
  6. Right click on the folder ‘Envelope’ and go down and left click on ‘Rename’. Change the name to EnvelopeOld
  7. Scroll up to the top of your screen untill you see 'My Computer'.
  8. Click on the ‘-‘ to close the folder ‘HKEY_CURRENT_USER’
  9. Click View, Refresh.
  10. Close the registry editor. 


Windows XP
Click on ‘Start’ and go up to ‘Run’

  1. Type in regedit into the ‘Open:’ box. Click on ‘OK’
  2. Scroll up to the top of your screen until you see ‘My Computer’
  3. Browse to HKEY_CURRENT_USER\\SOFTWARE\\Corel
  4. Right click on the folder ‘PrintEngine’ and go down and left click on ‘Rename’. Change the name to PrintEngineOld
  5. Browse to HKEY_CURRENT_USER\\SOFTWARE\\Corel\\WordPerfect\\16,15,14
  6. Right click on the folder ‘Envelope’ and go down and left click on ‘Rename’. Change the name to EnvelopeOld
  7. Scroll up to the top of your screen untill you see 'My Computer'.
  8. Click on the ‘-‘ to close the folder ‘HKEY_CURRENT_USER’
  9. Click View, Refresh.
  10. Close the registry editor. 

 

Remove the printer driver

In many cases, WordPerfect will hang for long periods of time while its trying to communicate with a particular printer driver. This can sometimes be rather evident if the printer driver happens to be a network printer, or if the network printer is not hooked up to the computer. In order to troubleshoot this kind of problem, you will need to remove your printer drivers to rule this out.
NOTE: Before proceeding, it is recommended that you download the latest drivers from your printer manufacturer’s website so that you can re-install the printer. If you have Windows 95, Windows 98 or Windows ME, you might also require your Windows CD.

  1. Click on Start
  2. Click on Settings and than Printers
    NOTE: If you have Windows XP, you might be able to select Printers and Faxes directly from the Start Menu
  3. Right-click on your printer, and select Delete to remove the printer.
    NOTE: If you happen to have network printers, start with any drivers that may be offline or you can no longer connect to. Fax drivers, Adobe® Distiller, PaperPort® are also considered printer drivers by WordPerfect and could also be causing problems. If you happen to have PaperPort v7.0, please visit PaperPort’s website at http://www.scansoft.comand obtain the latest Service Pack for your product which addresses known compatibility issues with WordPerfect.


Disabling Startup Items

  1. Click on Start and go up to Run.  Type msconfig into the Open: box and click on Ok.
  2. Click on the Startup tab at the top of the screen.
  3. Remove all the checkmarks and click on Ok.
  4. Restart your computer and try WordPerfect again.

 

Add an emulation driver

Sometimes a different driver altogether might need to be installed to troubleshoot the Print subsystem. In this example, we will use an Apple LaserWriter; a generic PostScript printer. Contact your printer manufacturer to see if your printer has PostScript capabilities. If it is the case, than you can use almost any PostScript driver with your printer, even if it is not for the same model.

  1. Browse to your Printer’s Control Panel and double-click on Add Printer
  2. Click on the Next button
  3. Select Local Printer and ensure that the Automatically Detect and Install My Plug And Play Printeroption is unchecked
  4. Click on the Next button
  5. Ensure that LPT1 is selected then click on the Next button 
  6. Select Apple as the manufacturer
  7. Select the Apple LaserWriter 12/640 in the printers list
  8. Click on the Next button
  9. Select Yes to make the Apple printer your default printer 
  10. Click on the Next button
  11. Select the option Do Not Share This Printer and click Next 
  12. Select No to print a test page then click Next
  13. Click Finish to complete the installation of the printer driver 
  14. Launch WordPerfect and Test

Enable Bidirectional Support for the Printer
If bidirectional support isn't enabled you may experience printing issues with WordPerfect. To enable this feature follow these steps.

  1. Browse to your Printer’s Control Panel
  2. Right click on your Printer, select Properties
  3. Click the Ports tab
  4. Check "Enable bidirectional support"
  5. Click Ok
  6. Launch WordPerfect and Test


Please do not hesitate to contact us with any further questions.

 Posted 20 months ago
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Post ID #16874 (Level 3) and Parent is 16872
Reply Posted 10/23/2017 11:44:06 AM
Location=Frankfort, KY USA 
Joined=24 months ago   MB Posts=80  
Most Recent Post
Sam.S
North Hartland, VT USA

Yes, let's compare notes.

Looking through Corel's suggestions, about the only applicable suggestions I haven't tried is the bidirection support down near the bottom. I'll let you know if I get any joy out of that.

I have had the best success with HP Work group printers with an internal print server (network ready) with the printer driver installed locally on the workstation and printing to an IP port. The more I stray away from that, the less reliable paradox setups are.

My favorite known good printer is currently the HP3500N. It's a workhorse black and white network ready laser printer that churns out reams of paper reliable with reasonable consumable costs and you can get a like new one off ebay for cheap.

Printers shared from a real server are pretty reliable but not 100%. Peer to peer sharing is unreliable.

Some factors I have found that make a printer less likely to be reliable are sharing peer to peer, many low end desktop printers especially the 3in1 printers, sharing a USB port printer and trying to bring local printers across an rdp connection into a terminal server.

I had good success using driver emulation in the past, but that has been less succesful since the transition to 64bit. An HP IIp driver used to be good for virtually any laser printer, but I don't have a known good driver that will emulate reliably anymore.

I have always assumed that paradox depends on a level of backwards compatibility in the driver that not all manufacturers invest in. I saw the problem starting in Paradox 7.5 back in Windows 98 and has gotten more likely with Win10/paradox 11 and the prelifferation of inexpensive 3 in 1 printers.

You want coffee?  I could write a paradox app for that...

 Posted 20 months ago (Thread Starter)
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You want coffee?  I could write a paradox app for that...


Post ID #16876 (Level 1.1)  Reply to 16874 and Parent is 16872
Thread Started 10/24/2017 8:04:24 AM
Location=North Hartland, VT USA 
Joined=9 years ago   MB Posts=40  
Moderator
Steven.G
Myrtle Beach, SC USA

wow.. pretty scary that Corel is passing out generic "help" that includes modifying the registry and modifying the Windows startup.. not very many users that I'd want to be let loose with THAT, considering the possible problems it can cause

Steven Green
Senior Software Engineer
Paradox Support Specialist DOS/WIN

Prestwood IT Solutions
8421 Auburn Blvd, Suite 256, Citrus Heights, CA 95610
Office: 916-726-5675 | Fax: 916-726-5676 | http://www.prestwood.com
 Posted 20 months ago
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Post ID #16875 (Level 4) and Parent is 16872
Reply Posted 10/23/2017 2:20:55 PM
Location=Myrtle Beach, SC USA 
Joined=33 months ago   MB Posts=287  

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