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Prestwood IT KB: Prestwood Services Topic

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82 Articles Found in the Prestwood Services Topic  (or one of the sub-topics in bold above)

  KB Article    

Mike Prestwood
1. Prestwood MVVM Shell

A rigid and clean ASP.Net MVC implementation based on MVVM appropriate for our Formal/Robust paths. The PM wil ensure the same coding techniques are used for all coding using our MVVM architectue.

Techniques which are limited in our MVVM architecture and include use of Telerik controls (licensed separately), direct access to the database (coders must go through an implemented data layer), use of GUIDS, lighter use of database views, and stored procedures.

C# Web Application using ASP.Net MVC to MS SQL.

This task includes:

  1. Setup basic shell database (user tables added in a separate task).
  2. Menu system with Admin menu added (user menu options added in a separate task).
  3. Login screen.
  4. Admin menu user management option with supporting form with defined users: Admin, and User.
Posted to KB Topic: Coding Services Info
35 months ago, and updated 35 months ago
(9 Comments , last by Rocky.s )

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Mike Prestwood
2. 1 of 2, AppName 1.0

Step 1 of 2: Discovery

  • PSDP Feasibility Phase: Setup legacy system for coders. Document legacy system using automated tools.
  • PSDP Requirements Phase: Identify forms and reports to convert. Document terms, actors, and identify use cases. Identify enhancements (if any). Identify tables in use.
  • PSDP Design Phase: Build new database. Initial screen design mockup. Document business rules and additional documentation of use cases.

Step 1 deliverables usually include a project plan for the Step 2 of 2 build-it phase which serves as the requirements, a new database, and a GUI mockup. Each form and report becomes a task in step 2 of our 2-step process along with other known tasks such as build data migration program, build MVC Shell Application, user subsystem, and admin forms for maintaining users, lookup tables, etc.

Step 1 of our 2 step approach is used to start a project with discovery. Step 2 is build. The goal of discovery is to document known requirements, some initial design, and a project plan. Step 1 of our 2 step includes at least the following tasks: Gather Requirements, Build GUI Mockup, and Create the Initial Database. The Requirements task becomes the project plan for step 2, Build.

Discovery can include additional tasks such as documenting an existing application, data cleanup, and even a task or two from the initial coding phase such as implementing our Prestwood ASP.Net MVC shell which includes some initial design, and member management.

If this ticket is not authorized, the printed version of the Project Plan is the Project Proposal for Discovery. Once authorized, the tasks of this project are completed. The requirements task is completed by creating a Step 2 of 2 project ticket which becomes the project plan and/or the proposal for Step 2, Build.

Posted to KB Topic: Coding Services Info
35 months ago, and updated 32 months ago

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Mike Prestwood
3. 2 of 2, AppName 1.0

Step 2 of 2: Build-It

  • PSDP Initial Coding Phase: Build MVC shell with user management and login. Build data migration program. Build initial forms. Alpha builds. Add mobile readiness.
  • PSDP Testing & Rework Phase: Beta builds with optional double entry alongside existing application.
  • PSDP Deployment and Maintenance Phase: Deploy. Establish maintenance plan.

Step 2 of our 2 step is used to complete an application by building it. This step 2 project ticket is created during discovery, during step 1 of our 2-step process. For projects over 500 hours, we break up our step 2 of 2 into multiple projects of 500 hours or less. In which case, the App Tickets option on the application menu tracks overall progress.

This project ticket documents requirements in App Artifacts. However, there may be some completed requirements in previous projects including step 1 projects, which is appropriate. This project also documents any tasks that are required to complete the project including PM, testing, and deployment. The combination of tasks and artifacts in this project represent the project plan for building the app.

If the client has authorized work, it is set to In-Progress and work can start as soon as resources are ready which means, depending on billing relationship and approach, this step 2 build project can overlap with a step 1 discovery project. If this ticket is not authorized, the printed version of the Project Plan is the Project Proposal for Building of the next version of the application.

Posted to KB Topic: Coding Services Info
35 months ago, and updated 32 months ago

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Mike Prestwood
4. Archive Legacy System

Get source code, database, and any existing documenation from client. Do NOT check old source code into version control. Instead, place all files on Drive P under folder \ClientLabel\AppLabel_Old\Source\*.*

Posted to KB Topic: Coding Services Info
32 months ago

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Mike Prestwood
5. ASP.Net Storefront Procedure

Install, setup, and configure software. This is a robust store solution and we do this kind of work on an hourly basis. Price for software license billed separately.

Posted to KB Topic: Coding Services Info
7 years ago

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Mike Prestwood
6. Athena Tech Support

Provide support help for software primarily as liaison. Although we do have experience and can perform many tasks.

Posted to KB Topic: Tech Services Info
7 years ago

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Mike Prestwood
7. BackupAssist Exchange Addon

Install and configure addon.

Posted to KB Topic: Tech Services Info
7 years ago

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Mike Prestwood
8. BackupAssist RSync Standalone+Cloud Storage

Purchase license, install software, help client purchase cloud storage, configure to use chosen cloud service.

Includes software+1yr upgrades ($173) plus setup to Amazon RSync cloud service ($350). Monthly data subcription paid to Amazon (or other).

Posted to KB Topic: Tech Services Info
7 years ago, and updated 7 years ago

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Mike Prestwood
9. Cabling Job

Billing models can be per drop, or time and materials.

Posted to KB Topic: Tech Services Info
35 months ago

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Mike Prestwood
10. Coding Task, Large (10+ Hours)

Client Request:

To Do:

  1. Initial estimate=2 hours.
  2. Evaluate, define approach, then... 
    • Use this ticket: Update estimate, seek client authorization.
    • Create a project ticket, seek cient authorization, and close original ticket.
    • Need more time? Update estimate on original ticket, seek authorization.
Posted to KB Topic: Coding Services Info
35 months ago

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Mike Prestwood
11. Coding Task, Small (under 10 hours)

Client Request:

To Do:

  1. Initial estimate=2 hours.
  2. Evaluate, complete work within 2 hours, or update estimate.
  3. Then... 
    • If ticket billing relationship is T&M Ongoing, keep going.
    • If T&M Notify, notify client, keep going. 
    • Otherwise, wait for client to authorize. Once authorized, update Authorized field.
Posted to KB Topic: Coding Services Info
35 months ago

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Mike Prestwood
12. Convert, Identify Forms/Reports

Identify scope of the user interface. First, we identify forms and reports in use. Then narrow that list to what will be converted. In every case, the client drives this process with our help. Any forms or reports missed, can be added to the project when discovered. However, the client is responsible for validating the scope of the project. Each form and report is added to the step 2 of 2 build-it phase either as a task by itself or as part of task.

Posted to KB Topic: Coding Services Info
32 months ago

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Mike Prestwood
13. Deliverable: GUI Mockup

Develop a GUI mockup that is not connected to a database. Although it can evolve, your goal is to specify the specific look and feel of the final application.

Rules:

  • Should have look and feel of final application.
  • Okay to build the technical shell and have a web developer skin and theme it.
  • Cannot be connected any data.
  • Should contain all major forms.
  • Long forms can have some fields skipped but you should include text on the form indicating such.
  • Simple one table lookup forms can be skipped but the menu option should be included.
  • Do NOT include reports as those will be specified later. Although, menu options with reports is okay.
Posted to KB Topic: Coding Services Info
35 months ago
(1 Comments , last by Dubi.D )

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Mike Prestwood
14. Deliverable: Initial Database

Create initial database. From an OOA viewpoint, you are identifying entities and attributes which is usually a requirements phase task. For us, we create an initial database that frequently evolves into the final database. With the initial database, your focus in on creating tables and fields and this task can be part of the requirements phase.

If converting from an old app, move existing tables and views only. If using an Informal Path, then normalize the database a reasonable amount ONLY. If you want to normalize more than very little, seek authorization from the client, but make sure they understand this will add to the cost of the project. If taking a Formal or Robust path, normalizing database more than a very little is still optional.

Posted to KB Topic: Coding Services Info
35 months ago

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Mike Prestwood
15. Deliverable: Requirements Document

To Do:

  1. Create a new project ticket to store requirements.
  2. Create 1 tasks or artifact for each specific feature or deliverable to the client. For example, one artifact for the framework, and one for each form, report, and supporting application such as an installation program, or help file. If a printed user manuel is desired, we usually complete that with a separate Documentation project, but you could add that as a task to the requirements document as well.

2-Step or Rolling Estimates

With our 2-Step approach, we stop after an initial step-1 effort and seek authorization to build the application. With our rolling estimates approach, we just roll right into building the application frequently starting the initial coding phase toward the end of a Req+Design phase.

Informal, Formal, and Robust

For our PSDP informal path, the requirements project is approved and we usually just roll with the requirements project as Step-2 of our 2-Step approach. With our Formal and Robust paths, our preferred technique is to copy the initial requirements into a new project and close the Initial Requirements project as complete prior to building the application. This allows us to establish a baseline of requirements and estimates we can measure ourselves against as the project proceeds. Plus, it clearly documents and changes in scope.

 

Posted to KB Topic: Coding Services Info
7 years ago, and updated 35 months ago
(3 Comments , last by Pamela.B )

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Mike Prestwood
16. Document Known Terms

Every business and custom application uses terms defined for their business. Definitions help clarify communication by establishing the meaning of verbiage and can be either a word or phrase.

To do: Ask client for a list of terms. If they do not have a list, perhaps client staff can generate a list of definitions to kick-start documenting of known terms. We will add to the list as we discover them.

Deliverable: Included as part of the App Specification from the app menu, or printed and/or delivered to the client for review anytime from the App Definitions page.

Posted to KB Topic: Coding Services Info
32 months ago
(2 Comments , last by Scott.P )

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Gerald Renton
17. Domain Transfer

Transfer domain to myHostCafe.com. One or more years is added to your domain registration usually at $9.99/year (i.e. .com price). A minimum of only 1 year needs to be added to transfer.

Posted to KB Topic: Web & Marketing Services Info
7 years ago, and updated 6 years ago

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Mike Prestwood
18. Enhance Website
Posted to KB Topic: Web & Marketing Services Info
35 months ago

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Mike Prestwood
19. Form: FormName

Define form specification and build. Integrate into system.

Estimate Note: Some simple forms can be built in a half day, complex forms can take up to 40 hours, very complex or redefined longer, some much longer.

Posted to KB Topic: Coding Services Info
35 months ago

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Mike Prestwood
20. Generate Legacy Paradox PDFs

Create documentation directly from legacy Paradox system. We have a suite of PDoxDos and PDoxWin analysis tools which create our data models, data dictionaries, file inventories, and searchable reference databases. This documentation is used to create the new database as well as to extract many data driven business rules. This step includes setting up the legacy system with data in our development environment so developers can exercise the legacy system anytime needed throughout both steps of our 2-step process.

Deliverable: Saved as PDFs on drive P as well as sent to the client in an email.

Posted to KB Topic: Coding Services Info
32 months ago

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Mike Prestwood
21. HD Data Recovery, Send Away

DriveSavers Partner. After our recovery attempts, offer to send to DriveSavers or equivalent. Price ranges from $500 to $1,500.

Posted to KB Topic: Tech Services Info
7 years ago
(2 Comments , last by Essie.H )

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Mike Prestwood
22. Hosting Only

Managed WordPress Hosting, $25/mo
Billed separately on a monthly SLA.

  • WP Hosting
  • Basic Monitoring
  • Basic Maintenance
  • WP Super Cache, WP Optimize, Duplicate Page, Resize Image After Upload
  • Our core design tools
  • PrestoTheme (Astra Pro), Elementor Pro, Ultimate Addons for Elementor, and Elementor Extras.

With this plan the client is responsible for all maintenance, SEO, and marketing, but we are available on an hourly basis to help.

Upgrade to Maintenance Plan ($225/mo) adds Advanced Monitoring, Monthly Maintenance, Automated Maintenance, $99/hr Rate (Reg. $110), 1 hr Flex-Time/mo, Our core Maintenance Tools (UpdraftPlus Pro, iThemes Security, Activity Log, Broken Links Checker, Security Scan).

Upgrade to our SEO Plan ($345/mo), maintenance plan plus $92/hr Rate (Reg. $110), Monthly SEO Tasks, Our core SEO Tools (SEOPress Pro, Schema Pro, Asset Cleanup, Fast Velocity Minify, WP Compress), PrestoStats Platform (our implementation of Matomo-Piwik), and PrestoSEO Platform (our implementation of SEO Panel).

Posted to KB Topic: Web & Marketing Services Info
84 days ago

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Mike Prestwood
23. Hosting+Maintenance

Managed WordPress Hosting, $225/mo
Billed separately on a monthly SLA.

  • WP Hosting
  • Basic Monitoring
  • Basic Maintenance
  • WP Super Cache, WP Optimize, Duplicate Page, Resize Image After Upload
  • Our core design tools
  • PrestoTheme (Astra Pro), Elementor Pro, Ultimate Addons for Elementor, and Elementor Extras.
  • Advanced Monitoring,
  • Monthly Maintenance,
  • Automated Maintenance,
  • $99/hr Rate (Reg. $110),
  • 1 hr Flex-Time/mo,
  • Our core Maintenance Tools (UpdraftPlus Pro, iThemes Security, Activity Log, Broken Links Checker, Security Scan).

With this plan the client is responsible for all SEO and marketing, but we are available on an hourly basis to help.

Upgrade to our SEO Plan ($345/mo), maintenance plan plus $92/hr Rate (Reg. $110), Monthly SEO Tasks, Our core SEO Tools (SEOPress Pro, Schema Pro, Asset Cleanup, Fast Velocity Minify, WP Compress), PrestoStats Platform (our implementation of Matomo-Piwik), and PrestoSEO Platform (our implementation of SEO Panel).

Upgrade to our Maintenance Plan ($595/mo), SEO plan plus Convert Pro, PrestoMarketing Platform (our implementation of the Mautic marketing platform combined with Convert Pro).

Posted to KB Topic: Web & Marketing Services Info
84 days ago

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Mike Prestwood
24. Hosting+Maintenance+SEO

Managed WordPress Hosting, $345/mo
Billed separately on a monthly SLA.

  • WP Hosting
  • Basic Monitoring
  • Basic Maintenance
  • WP Super Cache, WP Optimize, Duplicate Page, Resize Image After Upload
  • Our core design tools
  • PrestoTheme (Astra Pro), Elementor Pro, Ultimate Addons for Elementor, and Elementor Extras.
  • Advanced Monitoring,
  • Monthly Maintenance,
  • Automated Maintenance,
  • $92/hr Rate (Reg. $110),
  • 1 hr Flex-Time/mo,
  • Our core Maintenance Tools (UpdraftPlus Pro, iThemes Security, Activity Log, Broken Links Checker, Security Scan).
  • Monthly SEO Tasks,
  • Our core SEO Tools (SEOPress Pro, Schema Pro, Asset Cleanup, Fast Velocity Minify, WP Compress),
  • PrestoStats Platform (our implementation of Matomo-Piwik), 
  • PrestoSEO Platform (our implementation of SEO Panel). 

Upgrade to our Maintenance Plan ($595/mo), SEO plan plus Convert Pro, PrestoMarketing Platform (our implementation of the Mautic marketing platform combined with Convert Pro).

Posted to KB Topic: Web & Marketing Services Info
84 days ago

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Mike Prestwood
25. Hosting+Maintenance+SEO+Marketing

Managed WordPress Hosting, $595/mo
Billed separately on a monthly SLA.

  • WP Hosting
  • Basic Monitoring
  • Basic Maintenance
  • WP Super Cache, WP Optimize, Duplicate Page, Resize Image After Upload
  • Our core design tools
  • PrestoTheme (Astra Pro), Elementor Pro, Ultimate Addons for Elementor, and Elementor Extras.
  • Advanced Monitoring,
  • Monthly Maintenance,
  • Automated Maintenance,
  • $92/hr Rate (Reg. $110),
  • 1 hr Flex-Time/mo,
  • Our core Maintenance Tools (UpdraftPlus Pro, iThemes Security, Activity Log, Broken Links Checker, Security Scan).
  • Monthly SEO Tasks,
  • Our core SEO Tools (SEOPress Pro, Schema Pro, Asset Cleanup, Fast Velocity Minify, WP Compress),
  • PrestoStats Platform (our implementation of Matomo-Piwik), 
  • PrestoSEO Platform (our implementation of SEO Panel).
  • Convert Pro,
  • PrestoMarketing Platform (our implementation of the Mautic marketing platform combined with Convert Pro).
Posted to KB Topic: Web & Marketing Services Info
84 days ago

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Mike Prestwood
26. Identify and Document Actors

An actor represents a role or user of the application. Actors are defined with each application and can be linked with one or more requirement items, forms, and/or use cases (business processes).

Deliverable: Included as part of the App Specification from the app menu, or printed and/or delivered to the client for review anytime from the App Actors page.

Posted to KB Topic: Coding Services Info
32 months ago
(1 Comments , last by Thomas.H )

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Mike Prestwood
27. Identify Use Cases Only

After forms are identified, we initially identify but do not document in detail use cases (business processes). The documenting of uses cases can occur later in step 1 or early in step 2 of our 2-Step. Each use case is identified, labeled, and assigned to 1 or more actors as part of the Task Artifact that is identified with the specific form that contains use case, or in a UML Use Case diagram to accompany our standard documentation. If only a UML Use Case diagram is created at this point of the project, then the UML Use Case diagram is used during the Document Use Cases task where each use case and actor are associated with a specific App Artifact and documented.

Deliverable: 1+ tasks in step 1 or 2 of our 2-step. Optionally, we can deliver a UML use case diagram.

Posted to KB Topic: Coding Services Info
32 months ago
(3 Comments , last by Zara.B )

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28. In.Honda Tech Support

Provide support help for software primarily as liaison. Although we do have experience and can perform many tasks.

Posted to KB Topic: Tech Services Info
7 years ago

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Mike Prestwood
29. Initial Pre-2-Step Discovery

Sometimes clients want to start a project with a small task or 2. This pre-project work is considered part of discovery and may include feasibility, documenting of an old system, data cleanup, etc. As soon as appropriate, the formal discovery should start with our Step 1 of our 2 step process.

Posted to KB Topic: Coding Services Info
35 months ago

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Mike Prestwood
30. Installation Program
Posted to KB Topic: Coding Services Info
35 months ago

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Mike Prestwood
31. Intuit ProSeries Tax Tech Support

Provide support help for software primarily as liaison. Although we do have experience and can perform many tasks.

Posted to KB Topic: Tech Services Info
7 years ago

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Mike Prestwood
32. Intuit Quickbooks Data Coding

We can create custom IIF files for importing, direct data manipulation, etc.

Posted to KB Topic: Coding Services Info
7 years ago

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Mike Prestwood
33. Intuit Quickbooks Tech Support

Provide support help for Intuit QuickBooks software.

Posted to KB Topic: Tech Services Info
7 years ago

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Mike Prestwood
34. Junxure Tech Support

Provide support help for software primarily as liaison. Although we do have experience and can perform many tasks.

Posted to KB Topic: Tech Services Info
7 years ago

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Mike Prestwood
35. Lacerte Tax Tech Support

Provide support help for Athena software primarily as liaison. Although we do have experience and can perform many tasks.

Posted to KB Topic: Tech Services Info
7 years ago

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Mike Prestwood
36. Managed WP Hosting Info

Billed separately. See website for details.

Option 1: Managed WP, $25/mo (Hosting Only)

  • WP Hosting
  • Basic Monitoring
  • Basic Maintenance
  • WP Super Cache, WP Optimize, Duplicate Page, Resize Image After Upload
  • Our core design tools
  • PrestoTheme (Astra Pro), Elementor Pro, Ultimate Addons for Elementor, and Elementor Extras.

Option 2: WP Maintenance, $225/mo (Hosting + Maintenance)
Managed WP Hosting, plus:

  • Advanced Monitoring
  • Monthly Maintenance
  • Automated Maintenance
  • $99/hr Rate (Reg. $110)
  • 1 hr Flex-Time/mo.
  • Our core Maintenance Tools
  • UpdraftPlus Pro, iThemes Security, Activity Log, Broken Links Checker, Security Scan

Option 3: SEO, $345/mo (Hosting + Maintenance + SEO)
WP Maintenance, plus:

  • $92/hr Rate (Reg. $110)
  • Monthly SEO Tasks
  • Our core SEO Tools
  • SEOPress Pro, Schema Pro, Asset Cleanup, Fast Velocity Minify, WP Compress
  • PrestoStats Platform (our implementation of Matomo-Piwik)
  • PrestoSEO Platform (our implementation of SEO Panel)

Option 4: Marketer, $595/mo (Host. + Maint + SEO + Marketing)
SEO, plus:

  • Convert Pro
  • PrestoMarketing Platform (Our implementation of the Mautic marketing platform combined with Convert Pro)

Add-Ons:

1. Add Managed Domain Registration & Management ($8/month):
Includes DOT COM (".com") domain registrar fee, management (unlimited DNS changes managed by us), and Domain Watch (monitoring). Ask for a quote for non .com domains.

2a. Managed Business Pop Email ($5/month per 5 email addresses): Business Pop Email: Includes 5 Emails per plan, 2GB storage, and integrated group calendar. Billed and managed under your myHostCafe account. See myHostCafe for pricing.
2b. Managed Ultimate Pop/IMAP Email ($10/month per 5 email addresses): Unlimited storage and auto-discovery. Monthly fee added to your plan.
2c. Hosted Exchange Email: Options include Exchange email, collaboration, archive, and compliance. Ask us for a quote.

3a. Standard SSL Certificate ($5/month): Validates domain ownership. Increased security, and SEO.
3b. Deluxe SSL Certificate ($8/month): Adds higher security, plus lock icon in visitor browsers.
3c. Premium SSL Certificate ($12/month): Highest level of security. Ideal for eCommerce.

Posted to KB Topic: Web & Marketing Services Info
84 days ago

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Mike Prestwood
37. Mitchell Tech Support

Provide support help for Mitchell software. Although this usually means working with their support staff (they don't allow others to support them), we do have experience and can perform many tasks and work as the liaison.

Posted to KB Topic: Tech Services Info
7 years ago

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Eric Prestwood
38. New Printer, Local/Wireless

Setup printer including downloading of latest drivers if needed.

Posted to KB Topic: Tech Services Info
7 years ago, and updated 6 years ago
(2 Comments , last by Brian.T3 )

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39. New Server

New domain controller server. The suggested default is to use a Hyper-V host with 2012 or 2016 standard server VM. Optional additional VM servers can be added as needed including a File Server to centrally locate all important data, Exchange Server, etc.

Posted to KB Topic: Tech Services Info
35 months ago
(1 Comments , last by iwan.r )

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40. New Website
New Website: Using our pre-purchased pro-level tools including WordPress, Elementor Pro ($49/yr value), Astra Pro theme ($59/yr value), Ultimate Add-ons ($69/yr value), Elementor Extras (single=$33.50/yr value), Piotnet Addons for Elementor ($35/yr value), Essential Addons for Elementor ($29.97/yr value), and LoginPress Startup ($75/yr value).
 
Plus, you get updates to these tools as long as we maintain the website. Updates are applied monthly when the website is on our maintenance plan; otherwise, we apply updates whenever we work on your site.
 
Plus, stock images, videos, graphics, and templates are licensed to your specific website--1x lifetime license ($198/yr value).
 
Total per year tools value=$512.47. We can bring this value to you at no additional cost because we‘ve spent thousands on unlimited per year licensing. If you close your account with us, your website continues to work forever. If you want updates to the tools we used, you can go directly to the various vendors or ask us for help.

Plan Upgrades:
Maintenance Plan ($225/mo) add
Posted to KB Topic: Web & Marketing Services Info
82 days ago

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Mike Prestwood
41. New/Move Office

Broader scope than just a cabling job. Can include cabling, vendor management (ISP, phones, etc.), setup or move of server, workstations, etc.

Posted to KB Topic: Tech Services Info
35 months ago
(1 Comments , last by Ermelinda_D._Tw)

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Mike Prestwood
42. Onboarding Other Task

Onboarding Task: 

Posted to KB Topic: Tech Services Info
35 months ago

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43. Other
Posted to KB Topic: Coding Services Info
34 months ago

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44. Other
Posted to KB Topic: Web & Marketing Services Info
34 months ago

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Mike Prestwood
45. Other
Posted to KB Topic: Tech Services Info
34 months ago

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Mike Prestwood
46. Paradox on Terminal Server

Paradox Exit Error 1:
Save Configuration File
the file 'C:\Program Files\...\config\PDX_EN_FULL_sbar.cfg' could not be opened. Paradox Exit

Error 2:
Save Configuration File
The Statusbar Configuration File could not be opened.
The configuration cannot be saved.

Paradox Exit Error 3:
The file 'C:\Program Files\...\config\PDX_EN_FULL_bars.cfg' could not be opened.
The configuration cannot be saved.

BDE Error:
Database Engine Error
Cannot find Engine configuration file.
BDE Error: 8452 [$21][$ 4]

The Solution

As with getting most legacy applications to work correctly on Terminal Server, getting the BDE to work is a matter of rights. Once rights are setup, you can then configure the BDE.

There are many ways to solve these specific rights errors. One easy solution if you trust the users using the terminal server is to add them as administrators to the terminal server. An elegant way to accomplish this if you're using Active Directory is to add your user group to the Administrators group of the terminal server.

((Click link above for screen shots.))

Posted to KB Topic: Coding Services Info
11 years ago, and updated 7 years ago
(1 Comments , last by szld )

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47. Physical to Hyper-V

Convert a physical hard drive to a Hyper-V virtual.

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48. Prestwood Backup Options Overview

Computer data backup services for home users and small businesses in the greater Sacramento, CA area including online backup for disaster recovery, onsite hard drive backup, redundant hard drives in servers AND KEY WORKSTATIONS, and data backup and restore from one computer to another.

Posted to KB Topic: Tech Services Info
10 years ago, and updated 7 years ago

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49. Prestwood MVC Shell

A flexible, get it done, ASP.Net MVC implementation based on standard traditional techniques. Appropriate for our Informal/Formal paths. The PM will NOT ensure the same coding techniques are used for all coding in favor of a satisfy the requirements approach. Syntax consistency is ensured by the development tool. Consistency of coding techniques is encouraged with good communication among the coders. Good solid coding techniques are used in all cases. Acceptable techniques which are limited in our MVVM architecture include direct access to the database bypassing an implemented data layer, use of autoinc keys over GUIDS, heavier use of database views, and stored procedures.

C# Web Application using ASP.Net MVC to MS SQL.

Includes:

  1. Setup basic shell database (user tables added in a separate task).
  2. Menu system with Admin menu added (user menu options added in a separate task).
  3. Login screen.
  4. Admin menu user management option with supporting form with defined users: Admin, and User.
Posted to KB Topic: Coding Services Info
35 months ago, and updated 35 months ago

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50. Project Management

Project management. Generally project management ranges from 10% to 30% of a project budget. However, the amount of project management required depends on the project.

Posted to KB Topic: Coding Services Info
12 years ago, and updated 7 years ago

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51. Prospect, Build App, Convert from Old

Feasibility Phase, which is part of Discovery, can include documenting existing system, establishing scope of new application (meaning document what is in old app that is not needed, plus minimal needed additional features).

Time Estimate: Although it depends on the complexity of the old application, feasibility usually ranges from 16 to 40 hours, but for larger complex applications, they can be several hundred hours.

Goals:

  1. Define new project as a Strict Technical Conversion with few additions, or define as a Technical Conversion with Additions.
  2. If appropriate to do a longer Feasibility Phase, then initiate a Feasibility Phase project.
  3. If client is ready to proceed, define 2-Step approach, initiate Step 1: Requirements (What) with minimum deliverables of Requirements Document, Initial Database, and GUI Mockup.

Note: For the best chance of a successful project, limit changes to as few as reasonable.

Posted to KB Topic: Coding Services Info
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52. Prospect, Build App, New

Feasibility Phase, which is part of Discovery, can include converting any existing documentation into our system, or we can just get started by kicking off a Requirements+Design project.

Time Estimate: Although it depends on many factors, feasibility usually ranges from 0 to 16 hours, but each client varies. Our recommendation is that we kick-off a Requirements+Design project ASAP.

Goals:

  1. Define any initial feasibility tasks the client wants done plus propose any that come to mind.
  2. If appropriate to do a longer Feasibility Phase, then initiate a Feasibility Phase project.
  3. If client is ready to proceed, define 2-Step approach, initiate Step 1: Requirements+Design (What+Why) with minimum tasks of Requirements Document, Initial Database, and GUI Mockup.

Note: For the best chance of a successful project, limit version 1.0 to as few features as reasonable.

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53. Prospect, Cabling Job

Establish scope of cabling job, discover...

  • # and length of drops
  • materials needed: faceplates, etc.
  • estimate people power (watch for challenges like metal in walls)

Time Estimate: Okay to perform up to 4 hours at no charge. Usually used to walk the building. Beyond that, if there are tasks that need to be done prior to proposing or starting a New Cabling project, do them against this ticket or create a new ticket(s).

Goal: If client is ready to proceed, create a separate New Cabling project ticket and propose to client.

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54. Prospect, Monthly App Support Plan

Initial Concerns: 

We provide app support and maintenance with our monthly App Maintenance plans.

Process:

  1. If Paradox, send Paradox Support Plan flyer; otherwise, send App Maintenance flyer.
  2. Follow up, ask, "How much support and/or coding per week or month do you need?"
  3. If interested, determine entry level from question above, create SLA.
  4. Send SLA.
  5. Follow up until yes/no.
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55. Prospect, Monthly Maint/SEO Plan

Initial Concerns: 

We provide website support and maintenance with our monthly Website Maintenance plans.

Process:

  1. Send Website Maintenance flyer.
  2. Follow up, ask,
    • "How much support and/or web changes per week or month do you need?"
    • "Are you interested in SEO or just maintenance?"
  3. If interested, determine entry level from questions above, create SLA.
  4. Send SLA.
  5. Follow up until yes/no.
Posted to KB Topic: Web & Marketing Services Info
35 months ago

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56. Prospect, Monthly Support Plan

Initial Concerns: 

We provide computer and networking support and maintenance with our monthly Managed Care plans.

Process:

  1. If a business, send Managed Care for Business flyer. If home user, send Managed Care for Families flyer.
  2. Follow up, ask,
    • "How much support per week or month do you need?"
    • "Are you interested in a plan with included hours or an unlimited support plan?"
  3. If interested, determine entry level from questions above, create 1 or 2 SLA quotes. If unsure and they are interested in included hours, create both a Bronze and Silver plan. If they are interested in unlimited support, create a Gold plan (unlimited support), plus a Silver plan for contrast.
  4. Send SLA.
  5. Follow up until yes/no.
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35 months ago

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57. Prospect, Network Assessment
  1. Hand them 'What We Do' Flyer.
  2. Perform network evaluation.
    • Count servers and workstations
    • Note server roles and installed software
    • Note network equipment (modem, router, firewall, switches, WAPs, etc.)
    • Determine whether usernames/passwords for all of the above are available for Prestwood
    • Determine client's main line of business, client's technical needs/expectations, and expected growth level
  3. Determine proper SLA entry point:
    • Bronze/Silver (client does not want a monthly plan, or)
    • Silver/Gold (pro-level only, included hours vs unlimited remote support)
    • Gold Only (easily can afford Gold so propose this ONLY)
  4. Back at office, create a proposal for needed work.
  5. Prepare 1 or 2 managed care proposal.
Posted to KB Topic: Tech Services Info
7 years ago, and updated 35 months ago

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58. Prospect, New Server

Establish scope of new server job, discover...

  • Need a server? Create a separate Items ticket(s) for any hardware/software. Seek approval.
  • Determine appropriate migration path for domain controller (upgrade vs start over). Best to start clean.
  • Determine migration path for data.
  • Determine ongoing server support. You can't have a server without a support plan.

Time Estimate: Okay to perform up to 4 hours at no charge. Usually used to evaluate the server and generate quotes. Beyond that, if there are tasks that need to be done prior to proposing or starting a New Server project, do them against this ticket or create a new ticket(s). For example, if they want to clean up data and workstations prior to installing new server.

Goal: If client is ready to proceed, create a separate New Server project ticket for work not performed under this ticket and propose to client.

Posted to KB Topic: Tech Services Info
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59. Prospect, New Website

Establish scope of new website, discover...

  • Web Page Flow Chart
  • New Page Content -- Does it already exist? Do they need help creating it?
  • Design Approach: do they have branding? colors? logo? theme?

Time Estimate: Okay to perform up to 4 hours at no charge. Beyond that, if there are tasks that need to be done prior to proposing or starting a New Website Project, do them against this ticket or create a new ticket(s).

Goals: If client is ready to proceed, create a separate New Website project ticket and propose to client.

Posted to KB Topic: Web & Marketing Services Info
35 months ago

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60. Prospect, Office Move

Establish scope of office move job, discover...

  • cabling needs, start a separate cabling project or integrate with this one
    • # and length of drops
    • materials needed: faceplates, etc.
    • estimate people power (watch for challenges like metal in walls)
  • Are we moving computers? Best if we at least move the server, but we'd like to move all "devices", but NOT furniture.
  • Are all vendors lined up?
  • Does the server room need preping? Mini-split?

Time Estimate: Okay to perform up to 4 hours at no charge. Usually used to walk the building. Beyond that, if there are tasks that need to be done prior to proposing or starting an Office Move project, do them against this ticket or create a new ticket(s). For example, if they want help with vendors such as phone, ISP, and others, that's billable work.

Goal: If client is ready to proceed, create a separate Office Move project ticket for work not performed under this ticket and propose to client.

Posted to KB Topic: Tech Services Info
35 months ago

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61. Prospect, Open New Office

Establish scope of our role with the opening of a new office, discover...

  • cabling needs, start a separate cabling project or integrate with this one
    • # and length of drops
    • materials needed: faceplates, etc.
    • estimate people power (watch for challenges like metal in walls)
  • Are we buying computers? We sell hardware and software, but NOT furniture.
  • Are all vendors lined up?
  • Does the server room need preping? Mini-split?

Time Estimate: Okay to perform up to 4 hours at no charge. Usually used to walk the building. Beyond that, if there are tasks that need to be done prior to proposing or starting an Open New Office project, do them against this ticket or create a new ticket(s). For example, if they want help with vendors such as phone, ISP, and others, that's billable work.

Goal: If client is ready to proceed, create a separate Open New Office project ticket for work not performed under this ticket and propose to client.

Posted to KB Topic: Tech Services Info
35 months ago

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62. Prospect, Website Redesign

Establish scope of new website (redesign only, redesign with content changes). If content changes, discover...

  • Web Page Flow Chart -- stays the same? What pages go away, what stays?
  • Page Content Changes -- For existing pages, is there any content changes.
  • New Page Content -- Does it already exist? Do they need help creating it?

Time Estimate: Okay to perform up to 4 hours at no charge. Beyond that, if there are tasks that need to be done prior to proposing or starting a Redesign Project, do them against this ticket or create a new ticket(s).

Goals: If client is ready to proceed, create a separate Website Redesign project ticket and propose to client.

Posted to KB Topic: Web & Marketing Services Info
35 months ago

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63. Redtail CRM Tech Support

Provide support help for software primarily as liaison. Although we do have experience and can perform many tasks.

Posted to KB Topic: Tech Services Info
7 years ago

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64. Report: ReportName

Define report specification and build. Integrate into reporting menu system.

Estimate Note: Most simple reports can be built in a half day, complex reports can take up to 16, very complex or redefined longer. 

Posted to KB Topic: Coding Services Info
35 months ago

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65. Reynolds and Reynolds Tech Support

Provide support help for Reynolds and Reynolds software. Although this usually means working with their support staff (they don't allow others to support them), we do have experience and can perform many tasks and work as the liaison.

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7 years ago

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66. Sage Act! Tech Support

Provide support help for software primarily as liaison. Although we do have experience and can perform many tasks.

Posted to KB Topic: Tech Services Info
7 years ago

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67. ScanIT Parts Tech Support

Provide support help for software primarily as liaison. Although we do have experience and can perform many tasks.

Posted to KB Topic: Tech Services Info
7 years ago

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68. Search Optics Support

Help with search optics.

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7 years ago

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69. Setup Dev Env
  1. If needed, setup database server and any other needed servers.
  2. Setup developer environment on developer workstation.
  3. Document procedure.
  4. If needed, duplicate to other developer workstations. 
Posted to KB Topic: Coding Services Info
7 years ago, and updated 35 months ago

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70. Setup Legacy App for Developers

When converting an application, developers need access to a working version of the old app.

Setup old application so Prestwood developers have access to exercising the application. The old app can be setup at Prestwood, or at the client. If at the client, we need VPN access available to the application throughout the duration of the project.

Posted to KB Topic: Coding Services Info
7 years ago, and updated 35 months ago

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71. Setup VPN

Setup VPN including configuring router and/or server and 1+ clients. Router must support VPN. Can be either router to router or use a Windows server. We prefer a Windows server but if the router is a SonicWall or Cisco, it's ok to use.

Posted to KB Topic: Tech Services Info
6 years ago

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72. Setup/Fix Server Antivirus

Add or upgrade Windows server antivirus software. Options include hosted antivirus (best choice), F-Secure, or other.

Posted to KB Topic: Tech Services Info
7 years ago

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73. Stabalize Paradox System Audit

Help stabilize Paradox System with our proprietary procedure including oplocks, BDE settings, software updates (latest appropriate BDE/Paradox), and stabilize computers too. Also includes review of deployment architecture (appropriateness).

Posted to KB Topic: Coding Services Info
7 years ago
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74. Subsystem

2+ forms and/or reports.

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75. Tech Task, Large (10+ Hours)

Client Request: 

To Do:

  1. Initial estimate=2 hours.
  2. Evaluate, define approach, then... 
    • Use this ticket: Update estimate, seek client authorization.
    • Create a project ticket, seek cient authorization, and close original ticket.
    • Need more time? Update estimate on original ticket, seek authorization.
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76. Tech Task, Small (Under 10 Hours)

Client Request: 

To Do:

  1. Initial estimate=2 hours.
  2. Evaluate, complete work within 2 hours, or update estimate.
  3. Then... 
    • If ticket billing relationship is T&M Ongoing, keep going.
    • If T&M Notify, notify client, keep going. 
    • Otherwise, wait for client to authorize. Once authorized, update Authorized field.
Posted to KB Topic: Tech Services Info
35 months ago
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77. Thomson Reuters Tech Support

Provide support help for software primarily as liaison. Although we do have experience and can perform many tasks. Including help with CS Professional Suite, Accounting CS, File Cabinet CS, Ultra Tax CS

Posted to KB Topic: Tech Services Info
7 years ago

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78. Ticket Training

Ticket training including the following pages: Client Portal, Service Tickets, My Team, Priorities, and reports. Concepts covered include creating a ticket, importance of ticket description (scope), adding notes, checking on time/status. If Prestwood agent installed, also includes the agent menu and how to capture a screen shot.

7 years ago

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79. Web Dev Task, Large (10+ Hours)

Client Request: 

To Do:

  1. Initial estimate=2 hours.
  2. Evaluate, define approach, then... 
    • Use this ticket: Update estimate, seek client authorization.
    • Create a project ticket, seek cient authorization, and close original ticket.
    • Need more time? Update estimate on original ticket, seek authorization.
Posted to KB Topic: Web & Marketing Services Info
35 months ago

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80. Web Dev Task, Small (Under 10 Hours)

Client Request: 

To Do:

  1. Initial estimate=2 hours.
  2. Evaluate, complete work within 2 hours, or update estimate.
  3. Then... 
    • If ticket billing relationship is T&M Ongoing, keep going.
    • If T&M Notify, notify client, keep going. 
    • Otherwise, wait for client to authorize. Once authorized, update Authorized field.
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81. WordPress Tools Admin Procedure
Posted to KB Topic: Web & Marketing Services Info
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82. Yardi Systems Tech Support

Provide support help for software primarily as liaison. Although we do have experience and can perform many tasks.

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